For our Australian customers we now offer free express shipping on all orders. Express shipping should be delivered within 2-5 days. Please also allow 1-3 days for packing and handling of your order.
For our international customers we offer flat rate $25 shipping to the following countries: Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Italy, Netherlands, New Zealand, Spain, Sweden, United Kingdom (UK) and the United States (US). Estimated delivery time is approximately 1-2 weeks.
Don’t see your country listed here? Email firstname.lastname@example.org to enquire about shipping and we’ll let you know an estimated delivery time and price.
EXCHANGES & RETURNS
We’re committed to helping you find the right size, so if you receive an item that doesn’t fit we’ll happily exchange it for another size or a store credit to put towards a future order. No full refunds for change of mind on purchase.
If you need to return an item please email email@example.com and quote your order number and the name of the item as soon as possible. Then send the item and your packing invoice back to us at the following address:
PO Box 456
Yarraville VIC 3013
We’ll notify you when we’ve received your return and will let you know when to expect your replacement item.
CONDITIONS OF RETURNS
We must be notified of returns within 14 days, otherwise your return will not be accepted
Returned items must be received within 14 days from first contact (21 days for international orders)
Full refunds will only be offered if the item is faulty and can’t be replaced, otherwise customers will only be offered store credit or exchange
Any items purchased on sale or with a discount code do not qualify for refunds
Got a question? Email firstname.lastname@example.org and we’ll get back to you as soon as possible.